Orders from the Spēs store are shipped quickly. Please contact our customer service within 1 hour of placing your order and we will do our best to accommodate your request to cancel your order. Please note that we cannot make cancellations for shipped orders.

Orders from the Spēs store are shipped quickly. Please contact our customer service within 1 hour of placing your order and we will do our best to accommodate your request to modify your order. Please note that we cannot make any changes for shipped orders.

Spēs makes it easy for everyone to check his/her orders. There are 2 ways for your reference:

1. After placing the order successfully, you will receive an order confirmation email, order status can be checked from the email;
2. Sign into your florasis account and click on "My Orders", you will be able to view all your orders and the current status of each order.

If you experience any issues when checking your order status, please reach out to Customer Service

Please contact our customer support team at service@spescare.co , and we’ll work with you to resolve the issue quickly — whether it's replacing your order or offering a refund.

We aim to respond within 24–48 hours and ensure every customer feels heard and supported.

1.Lost：
Situation 1
I haven't received my packages even though the tracking info shows "Delivered”.

Situation 2
My packages are stolen.

Situation 3
I haven't received it for over 60 days.

2.Damage：
The products are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.,

3.Delay：
For international packages not delivered before the 60th day following order fulfillment are considered lost.

Please contact our customer support team at service@spescare.co , and we’ll work with you to resolve the issue quickly.

We aim to respond within 24–48 hours and ensure every customer feels heard and supported.

Our team will review your request within 48 hours. If you haven’t heard from us by then, feel free to reach out directly at service@spescare.co.

You can reach out to service@spescare.co for more details.

We accept PayPal & Credit Card for international orders. All orders will be checkout in US dollars.

Pay with PayPal:
When you choose PayPal to pay, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

Pay With Credit Card:
Spēs does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

All orders will be checkout in U.S. dollars, even though you see your local currency on the product page. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees.

The gift card can be combined with any other discount/event coupons when you place the order. However, discount/event coupons cannot be applied together in one order.

In this case, you can check the following:
1. Is your coupon/reward still valid?
2. Are you meeting the minimum spending requirements?
For example, if a coupon is only valid for items over USD100, but the total item value is only USD90, you can’t use the coupon code.

All orders are shipped from our warehouse in the US — for faster delivery and fewer delays.

Currently, we ship to the United States only. If you're located outside the US and would like to place an order, feel free to reach out to our team at service@spescare.co — we’re happy to explore options with you.

We usually dispatch item(s) within 1-3 business days (business days do not include weekends or holidays). Order processing may take longer during promotion and festival events. We seek your understanding and patience.

Spēs store orders ship quickly, we do not allow changes to the shipping address or shipping country once the order has been shipped out because the freight cannot be recalculated and collected.

You can calculate a delivery estimate by taking the processing time of your order and adding the shipping time based on the shipping country/region you've chosen.

Once the package has been shipped, we will send you a shipping notification email that includes your tracking number. To check the status of your package, click the "Track Shipment" button and it will redirect you to the shipping vendor's website. This feature allows you to track your package using the tracking code provided in the email. (Please check your spam folder if you cannot find it in your email)

We are sorry for the unhappy shopping experience caused by delay. Please note that international orders usually take up to 21 business days. (Business days do not include weekends or holidays.)

If the logistics tracking information shows that your package is still in transit, please wait patiently. Normally, international orders will be delivered within 21 business days, but your package may be delayed by customs clearance, or it may just be lack of scanning. If it has been more than 21 business days after dispatching, please contact our customer service team as soon as possible.

International orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based on product value. You can check local custom duty and policy by visiting your local custom/custom website.

In this case, please contact the post office for more information. You can also check your mailbox, the porch, garage, doors and other locations where the package could be placed. And check with anyone who might have retrieved the package such as your family or neighbors. Sometimes postman delivers order to your neighbors.

If you’re still unable to locate the package, please contact our customer care service@spescare.co.

For any reason, if you would like to reject the package while the parcel is under the shipping process, you will need to wait until you receive the package in hand before making a return request.

If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.

If the package is returned to our warehouse because of a customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage and arrange the reshipment. Details for customer's personal reason:

* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls
* Customer refuses to accept package/ complete customs clearance
* Didn't collect package by the deadline

We can assure that any product purchased from spescares.com or any of our official operated e-store is a genuine! Please check our official sales channels page for all authorized channels. If you see a product online or in-store that you suspect is a counterfeit or replica please send all information to service@spescare.co. Please include images of the referenced product & the location where you found it.

Limited edition items that go out of stock may be permanently out of stock. For those are not limited edition, they usually get restocked around 1-4 weeks. You can sign up to be notified once it's back in stock.

Spēs cannot guarantee that any ingredients or products were produced in an allergen free environment, you can find the full ingredient list for each product in our product page.
If you suffer from severe allergy to our products, please go to hospital as soon as possible and contact our customer service team service@spescare.co for further assistance.

You can freely unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list.

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